Breaking down is never convenient. It happens on the way to a shift, on the school run, halfway to the airport, or at eleven at night on a stretch of road with no lighting and no shoulder to speak of. What you need at that point is simple. Someone who answers, someone who tells you how long, and someone who turns up when they said they would. That is the whole job, and it is the part a lot of towing companies get wrong.
Express Towing & Roadside Assistance runs four tow trucks and two service vans across Washtenaw County and the communities around it. We answer our own phone around the clock. There is no call centre in another state routing your job to whoever bids lowest, and no queue. You get a person, a location check, and a realistic time. Most of our calls fall inside 30 to 45 minutes. Traffic on M-14 at five in the afternoon and lake-effect snow in January both make that harder, and when a job is going to run longer we say so on the call rather than letting you find out by watching the road.
We work across a radius of roughly thirty miles from Ann Arbor, which takes in most of Washtenaw County and reaches into Wayne, Oakland, Livingston and Monroe.
Ann Arbor and Ypsilanti are the centre of it. From there the coverage runs east through Belleville and Van Buren Township, north to Whitmore Lake and Brighton, west to Chelsea and Dexter, and south to Milan and Dundee.
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